Personal project
Research, UI / UX Design, Prototyping
Balsamiq, Figma, Zoom
Jan 2021
(2 Weeks)
The focus of this project started as a personal inconvenience for me as a student in transferring payments to my friends quickly. Soon enough I realized this problem was not unique to me and was something students across my university shared and how it affected their day to day experience with banking apps.
Current peer-to-peer money transfer system in Canada is very tricky, we are limited with very few options. Even those restrict us with little to no flexibility to quickly transfer money to friends and the process in itself is very exhausting. This problem led me to dig deeper into P2P payments problem space and really understand how I can tackle this through user centered design.
How might we improve the peer to peer payment transfer experience across students in a more efficient and faster way.
I started my initial research by doing an observational study of students using banking apps to transfer funds to their peers. On an average each student spends 8 clicks to transfer money and confirm the payment to their friend. In case of situations where friends are not added as a contact in the banking app they had to add them first with their email address or phone number, verify and then begin the transferring process. There were also instances when the email address was misspelt and had to be corrected by the user multiple times.
I also conducted user interviews with university students to understand their experience personally and identify the pain points further. Here are some quotes from the user interviews.
From the above research I created a persona with goals, personality and frustrations similar to the users interviewed.
During my user interviews with university students I also asked them to specify features they would like to have in an ideal application. Then I did a MoSCoW Prioritization of those features
I realized a mobile application would be an ideal medium to do quick peer-to-peer transfer of money and gives user the option to make payments even on the go.
With the wireframes sketched I conducted a usability test with university students to test and understand the user flow, feature prioritization and if the app experience met their initial goals. You can have a look at the Clickable medium fidelity prototype used for the usability testing.
Zap is a peer to peer payment transfer application designed to connect, track and send payments to your friends within seconds. Clickable prototype Link and walkthrough video below.
