Designer with opinions about things you've never noticed. 10 years in fintech and SaaS.
When Compliance Becomes a UX Problem
Advisors were losing hours a week to a broken compliance system. I fixed the root cause not just the interface.
Re-architecting RBC's Wealth Management Onboarding
The onboarding system was built for individuals. Wealth isn’t. I redesigned the architecture to match how families actually manage money.
Rebuilding Trust at Checkout - FreshBooks
Users felt tricked at checkout. I reframed the brief from optimize conversions to rebuild trust and got both.
Unifying a Fractured $10B Program — Scotiabank
Five business units. One fractured experience. I aligned them around the user and turned a $10B program’s digital presence into something that actually worked.
Strategic Architecture: A Scalable Framework for RBC
Everyone saw the inconsistencies. I built the framework to explain and fix why they kept happening.
